How to Fix a 500 Internal Server Error

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The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer or internet connection but instead with the website's server.

While not probable, it is possible that there's something wrong on your end, in which case we'll look at some things you can try:

  1. Reload the web page. You can do that by clicking the refresh/reload button, pressing F5 or Ctrl-R, or trying the URL again from the address bar.

    Even if the 500 Internal Server Error is a problem on the web server, the issue might just be temporary. Trying the page again will often be successful.

    Note: If the 500 Internal Server Error message appears during the checkout process at an online merchant, be aware that duplicate attempts to checkout may end up creating multiple orders - and multiple charges! Most merchants have automatic protections from these kinds of actions, but it's still something to keep in mind.
  2. Clear your browser's cache. If there's a problem with the cached version of the page you're viewing, it could be causing HTTP 500 issues.

    Note: Internal Server Errors are not often caused by caching issues, but I have, on occasion, seen the error go away after clearing the cache. It's such an easy and harmless thing to try, so don't skip it.

 

  1. Delete your browser's cookies. Some 500 Internal Server Error issues can be corrected by deleting the cookies associated with the site you're getting the error on.
    After removing the cookie(s), restart the browser and try again.
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